CEO of Frankfurt-listed FinTech MyBucks Dave van Niekerk believes that both businesses and consumers do not fully recognise the the transformative power of technology.
He said:
"As digital offerings become more mature and interconnected, vast ecosystems will develop and span across industries. In many instances, FinTechs will become submerged in these ecosystems - representing, like many others, a component of a much broader digital network.In the very near future, the poorest of the poor will use technology to educate themselves and access financial products and services, anywhere and at any time."
Van Niekerk noted that the emergence and evolution of various client service automation tools and cutting-edge interactional interfaces means that financial services organisations have an even greater opportunity to reach, educate and serve small businesses efficiently.
He explained that digital financial services are raising the bar in terms of process, lifecycle and transparency in borrowing and rapidly growing their footprint to include those who were previously excluded by traditional financial institutions.
"Statistics indicate that, globally, 200 million businesses are unable to get the credit they need for working capital and investments. The estimated global credit gap in this regard exceeds two trillion dollars. Compounding the problem is the fact these credit constraints are most severe in low-income countries, where nearly half of small businesses cite lack of access to finance as a major barrier to growth. With the potential of creating 95 million jobs, three trillion dollars in credit for those that need it most, and 7% global GDP growth, it is here that FinTechs can have a massive global impact and break down the barriers to financial inclusion. FinTechs are - in fact - the catalyst required to launch the outdated microfinance sector into the digitally inclusive era."
With greater emphasis on customer centricity and greater focus on the customer experience, true digital lenders, according to van Niekerk, are bringing technology and process optimisation to what has been an outdated industry.
He says,
"Digital financial services have introduced great customer experience and improvement in this regard - over the last 18-months - has seen this approach spread into longer term lending, asset based lending, and SMME lending.The global microfinance landscape needs a revolution. In the digital age it's adapt or die. This revolution is already in progress. The way I see it, banks will eventually be forced to embrace this technology to score and approve loans, effectively closing the divide between FinTech and traditional finance organisations," he said, adding that collaborative partnerships will become increasingly important, as FinTechs seek scale and traditional financial institutions require digital expertise.
