How RPA assists call centre supervisors by authorising requests by automating approval rules

Prior to automation, supervisors had to manually approve up to 2,000 daily employee requests for work scheduling changes using email and spreadsheets. With the implementation of automation, they could shift their focus back on managing performance instead of doing housekeeping functions.

MAXIMUS has 39 bots (digital workers) as part of their team and saves over 2,5 million dollars annually.

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