Hitachi Vantara wanted to leverage Robotic Process Automation (RPA) to not only improve process quality and reliability, but their key objective was to free up team members from routine, low-value tasks. This would allow them to focus on more challenging and engaging activities in their daily work—activities that would be of much higher value, as well as interest to the workers. The company expected to gain efficiencies at scale while minimising employee turnover. Hitachi Vantara’s RPA vision also involved reducing costs, eliminating errors, and speeding up processes. However, these goals were secondary to helping employees reach their full potential through meaningful work.
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