How RPA helped Bancolombia achieve a 50 percent increase in customer service efficiency in the branches where front office automation has been implemented.
This case study by Automation Anywhere, a global leader in Robotic Process Automation software, explores how Bancolombia developed a virtual workforce that combined human, robotic, cognitive, and analytic capabilities to enhance banking customer experiences, automate repetitive tasks and increase efficiency across the board.
Read how they overcome the largest part of the challenge, namely the transformation of the working methodology and coordination of human and robotic workers.
TreasuryONE Automation is a focus partner of Automation Anywhere and holds a certificate as a Centre of Excellence in Robotic Process Automation.
